At Sweeter by the Cup, we believe every cup of tea should be an enjoyable experience. We take pride in offering thoughtfully curated blends and providing our customers with clear information about our products and policies.

We encourage you to review the following information before placing an order.

Tea Freshness & Shelf Life

Our loose-leaf teas are carefully selected and packaged to preserve their natural flavors and aromas.

For optimal freshness, we recommend:

• Storing tea in a cool, dry place away from direct sunlight, heat, and moisture.

• Keeping packages tightly sealed when not in use.

• Avoiding exposure to strong odors that may affect the flavor and aroma of the tea.

• Following any Best if Used By date provided on the packaging.

Over time, tea may naturally lose some of its flavor, fragrance, and freshness. Proper storage helps maintain the quality of your tea.

Health & Wellness Disclaimer

Our teas are created for personal enjoyment and are not intended to diagnose, treat, cure, or prevent any disease or medical condition. Information shared about our tea ingredients, including their traditional uses and potential wellness benefits, is provided for general educational purposes only and should not be considered medical advice. Individual experiences may vary. We encourage customers to consult a qualified healthcare professional regarding questions about tea consumption and their personal health.

Allergies & Individual Sensitivities

Our tea blends may contain herbs, flowers, fruits, tea leaves, and natural extracts. Certain ingredients may cause allergic reactions, digestive discomfort, or other sensitivities in some individuals. Customers are encouraged to carefully review the ingredient information for each blend before purchasing or consuming our teas. Individuals with known allergies, food sensitivities, digestive conditions, or other medical concerns should exercise appropriate caution. Pregnant or nursing individuals and those taking medications should consult their healthcare professional when appropriate before consuming herbal tea. Because individual responses to botanical ingredients vary, we cannot guarantee that every blend will be suitable for every individual. Customers should discontinue consumption if they experience an adverse reaction and seek appropriate medical attention.

Product Size & Packaging

Our loose-leaf teas are sold in 1-ounce (approximately 28-gram) packages by net weight, not volume. Because tea leaves, flowers, herbs, and other botanical ingredients vary in texture, density, and size, the appearance and fullness of each package may differ. These variations do not necessarily indicate a difference in the advertised net weight.

We encourage customers to review product descriptions, ingredient lists, and package quantities before purchasing.

Shipping & Handling

At Sweeter by the Cup, every order is thoughtfully prepared and packaged with care. Orders are shipped on Thursdays and Saturdays, excluding postal holidays and days when carrier services are unavailable. In-stock orders are typically prepared within 2–3 business days and dispatched on the next available designated shipping day.

Shipping & Delivery

Orders are shipped via USPS Ground Advantage, which generally provides delivery within 2–5 business days after shipment. Delivery times are estimates and may vary based on destination, postal service operations, weather, and other circumstances beyond our control.

Product Availability

Our teas are offered in limited quantities to help maintain freshness and quality. Occasionally, a blend may be temporarily unavailable while inventory is replenished.

Unexpected Delays

If an unexpected delay prevents us from shipping within the promised timeframe, we will communicate the change and provide applicable cancellation or refund options in accordance with consumer protection requirements.

Returns, Refunds & Exchanges

Due to the consumable nature of our products, all tea sales are final, except as required by applicable law.

We do not offer refunds, returns, or exchanges based solely on:

• Personal taste preferences or dissatisfaction with a particular flavor.

• Perceived flavor strength, aroma, or intensity.

• Personal expectations regarding package size or fullness when the product matches its advertised description and net weight.

• Changes of mind after purchase.

We encourage all customers to review product information carefully before completing their purchase.

Shipping Damage & Lost Packages

At Sweeter by the Cup, we take care to securely package orders before they are shipped. Once packages are accepted by USPS, transportation and delivery are managed by the postal carrier. We cannot guarantee carrier handling or delivery dates.Damage to an exterior shipping box or mailing envelope does not qualify for a refund or replacement when the tea and its individual packaging remain intact.

Reporting Damaged Orders

Any shipping damage, missing items within a delivered package, or concerns involving the condition of a delivered product should be reported within 24 hours of delivery.

Please email hello.sweeterbythecup@gmail.com and include:

• Your name and order number.

• A brief description of the concern.

• Photographs of the affected item and packaging, when available.

Please retain the original packaging while the issue is being reviewed.

Lost or Missing Packages

If tracking indicates that a package has been delivered but you have not received it, please contact USPS to initiate a delivery inquiry and notify us of the concern. Reports of damaged, missing, or lost items will be reviewed individually. Refunds or replacements are not automatic and will be determined based on the circumstances and applicable consumer protection laws. The 24-hour reporting window helps us investigate concerns promptly and does not eliminate any rights provided by applicable law.

Ingredients & Caffeine Information

Our teas feature a variety of ingredients, including tea leaves, herbs, floral components, fruits, and extracts. Ingredient information is provided for each blend to help customers make informed purchasing decisions. Caffeine content varies depending on the tea base, ingredients, and brewing method. Customers who are sensitive to caffeine should review the relevant product information before purchasing.

Customer Privacy

We respect the privacy of our customers and are committed to handling personal information responsibly. Information provided when placing an order or contacting us may be used to respond to inquiries, process purchases, coordinate shipping, and provide customer service. Information may be shared with payment processors, shipping providers, or other service providers as necessary to fulfill orders, consistent with our actual data-handling practices and applicable law.

Questions & Customer Support

We want your experience with Sweeter by the Cup to be pleasant from beginning to end. For questions about ingredients, shipping, product information, or order concerns, please contact us.

Email: hello.sweeterbythecup@gmail.com

Thank you for choosing Sweeter by the Cup. We appreciate the opportunity to bring a little warmth, comfort, and sweetness to your day.